All orders will be processed and shipped out within 3 business days.
All orders are shipped via Canada Post. You will receive a shipping confirmation email when your order has been shipped. Please ensure the shipping and billing addresses are valid and correct addresses.
LOCAL PICK-UP: TORONTO, ON
No one home to receive your package? Want to save even more on shipping cost? We offer a local pick-up option in Toronto. This offer is only available for customers in the GTA.
Simply select this option at checkout. You will receive a notification email with the pick-up details when your package is ready to be picked up. For the security of your parcel, please present a government-issued photo ID during pick-up.
- Paeonia Skin Lab is not responsible and will not issue refunds or exchanges for packages that are damaged, lost, stolen, unclaimed, refused by customs, or is undeliverable during transport. However, if you encounter any issues, please contact us and we will do our best to resolve it with Canada Post on your behalf.
- Please ensure the shipping address is accurate and complete to avoid problems with delivery. Packages that are sent back to us due to incorrect or incomplete address may be subject to fees if a re-delivery is requested. If a refund is requested, the amount of the original and return shipping costs, as well as applicable taxes, duties or fees incurred on the package during delivery will be subtracted from the refund amount.
- For parcels delivered to an outdoor community mailbox in hot or cold temperatures, please ensure you retrieve your package as soon as possible to avoid items from freezing or spoiling.
- For parcels delivered to the nearest post office for pick-up, please ensure you retrieve your package in a timely manner as per instructions on the delivery notice card. Unclaimed parcels returned to us may be subject to fees if a re-delivery is requested. If a refund is requested, the amount of the original and return shipping costs, as well as any fees incurred on the package during delivery, will be subtracted from the refund amount.
- Paeonia Skin Lab is not responsible for any customs fees, duties, taxes, or brokerage fees associated with parcels shipped outside of Canada.
- Delivery times listed are only estimates and do not take into consideration delays due to holidays, customs clearance, extreme weather, natural disaster, etc. We will do our best to help you with any shipping issues, however, we are not responsible for packages delivered outside the estimated time frame.
- For large quantity orders, you may receive some items separately, and on different dates (although we do our very best to package all items together to minimize this issue).
- Separate orders to the same shipping address may be packaged and shipped out together.
- Shipping prices are based in Canadian Dollars and are subject to change without notice.